If you are not 100% satisfied with your purchase, you can either return your order for a full refund or you can return or exchange your purchase for up to 90 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging. Products that have been used and are no longer in a resalable condition or original packaging will be subject to a 40% refurbishment fee.
Return shipping is to be paid for by the buyer. To return an item contact our office. You should include your original purchase date and invoice amount to initiate the return process. You will be given a Return Good Authorization number to write on the shipping paperwork. Return shipping costs will be based on the original shipping to the buyer and be deducted from the refund. For example if the order cost $70 to ship out to the buyer, the return shipping cost will be $70 which will be deducted from the refund amount. Once the product is received, the buyer will be contacted to confirm the refund amount within 10 business days of the receipt of delivery to the factory. Once the buyer confirms the refund amount, a refund will be credited back to the original purchase method.
Enersol products which are not purchased online at http://www.solarthermal.com cannot be returned to Enersol directly. They will be subject to the return policy of the reseller which the products were originally purchased.
For any questions about this policy please contact our company.